Privacy Policy win4u —
Player Personal Data Protection

Win4u collects your personal information in several different situations throughout your use of our platform. All data collection is carried out transparently and only for legitimate purposes related to platform operations and user protection.

Types of information we collect include:

Every piece of data we collect has a clear and legitimate purpose. win4u uses your personal information for the following purposes, all of which deliver direct benefits to you as a user of our platform:

• Create and manage your account on the win4u platform
• Process deposits, withdrawals and other financial transactions securely
• Carry out the identity verification process (KYC) as required by regulations
• Provide effective and timely customer support
• Send important notifications related to your account, transactions and security
• Detect and prevent fraud, money laundering and suspicious activities
• Comply with applicable legal and regulatory obligations
• Improve user experience and platform features based on usage patterns
• Send relevant promotional offers and bonuses (with your consent)

Win4u will not use your personal data for any purpose not stated above without obtaining your consent first. If we intend to use your data for a new purpose, you will be informed and given the option to consent or decline.

Win4u takes a strict and cautious approach to sharing user data. We do not sell or rent your personal data to any third party for marketing or commercial purposes. However, there are limited situations where your data may need to be shared with certain parties:

• Payment Service Providers — payment gateways and processors including FPX, DuitNow, and digital wallets used to process your transactions
• Identity Verification Providers — selected third-party KYC companies engaged to verify your identity securely
• Game Providers — our game software providers require basic information to ensure game integrity
• Statutory Authorities — law enforcement agencies or regulatory bodies when required by law
• Cloud and Hosting Services — technical infrastructure providers that support the operations of the win4u platform

All third parties that receive win4u user data are bound by strict confidentiality agreements and must adhere to data protection standards equal to or higher than those we uphold ourselves.

User data security is win4u's top priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected against increasingly sophisticated cyber threats.

The security measures we implement include:

• Data encrypted in transit using TLS 1.3 and SSL 256-bit protocols
• Data encrypted at rest using the AES-256 algorithm
• Two-factor authentication (2FA) available for all user accounts
• Active system monitoring 24 hours a day, 7 days a week by our security team
• Regular penetration testing conducted by independent security firms
• Role-based access control — staff can only access the data they need for their specific tasks
• Regular data backups at geographically separate locations
• An active intrusion detection system (IDS) monitoring network traffic

The win4u platform uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies — collects anonymous information on how users interact with the platform to help us improve it.
• Functional Cookies — stores your preferences such as language, region, and display settings for a more personalised experience.
• Analytics Cookies — helps us understand aggregated usage patterns for the purpose of continuous platform improvement.

You can manage or disable cookies through your internet browser settings at any time. However, disabling essential cookies may affect the functionality of the win4u platform. For more information about cookies, refer to your browser's documentation.

As a win4u platform user, you have clear rights regarding your personal data. win4u respects and facilitates the exercise of these rights in accordance with applicable data protection laws.

Win4u retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. We do not retain data beyond the required period.

Our data retention guidelines are as follows:

• Active account data — retained for the duration of the active account plus 5 years after account closure
• Financial transaction records — retained for a minimum of 7 years for legal compliance purposes
• Customer support communication data — retained for 3 years from the date of interaction
• Security and access logs — retained for 12 months for security audit purposes
• KYC and identity verification data — retained for the period stipulated by relevant regulations

When data is no longer needed and there is no legal obligation to retain it, win4u will delete or anonymise that data using secure, irreversible methods.

The win4u platform may contain links to third-party websites or services in certain contexts. This privacy policy applies only to the win4u platform and does not cover the privacy practices of any third-party websites that may be accessible through those links.

Win4u is not responsible for the content, privacy policies, or security practices of third-party websites. We encourage you to read the privacy policy of every website you visit, especially those of payment service providers and game providers that also support the win4u platform.

The win4u platform is an adult service strictly for users aged 18 and above. win4u does not accept registrations from individuals under the age of 18 and does not knowingly collect personal data from minors.

Should we find that personal information has been collected from a minor without our knowledge, we will take immediate steps to delete that information and close the relevant account. Parents or guardians who become aware that their child has registered on our platform are encouraged to contact us immediately.

Win4u reserves the right to modify or update this privacy policy at any time to reflect changes in our practices, legal requirements, or new platform features. Any significant changes will be communicated to you via your registered email or in-platform notification.

The last updated date is always displayed at the top of this document. We encourage you to review this privacy policy periodically. Your continued use of the win4u platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns or requests regarding this privacy policy or how we handle your personal data, we welcome you to contact us through the following channels:

• Live chat on the win4u platform — available 24 hours a day, 7 days a week
• Support email: [email protected]
• Visit the platform's FAQ section for quick answers to common questions

We are committed to responding to every privacy-related enquiry within 3 business days. For formal requests such as data access or deletion, the full process will be completed within 30 business days from the date of receipt of a complete request.