Terms and Conditions win4u —
Platform Usage Guidelines

By accessing, registering for, or using any part of the win4u platform, you agree to be bound by all the terms and conditions set out in this document. If you do not agree with any part of these terms, you are advised not to use the win4u platform.

These terms and conditions constitute a valid and binding agreement between you as the user and win4u as the platform operator. win4u reserves the right to modify, update, or add to these terms at any time without prior notice. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

The win4u platform operates as an online entertainment service offering a wide variety of casino games, sports betting, and lawful wagering activities. All services are provided "as is" and win4u makes no guarantee that the services will always be free from technical disruptions or system errors.

To register a win4u account, you must meet the following requirements without exception:

• Must be at least 18 years of age at the time of registration
• Not residing in a country or region that restricts or prohibits online gambling activity
• Never previously closed or banned from the win4u platform
• Registering only one account — multiple account registrations are strictly prohibited
• Providing true, accurate, and up-to-date personal information during registration

Each user is only permitted to hold one active account at a time. If win4u detects duplicate accounts belonging to the same individual, win4u reserves the right to close all such accounts and forfeit any balances or wins held within those accounts without any compensation.

You are fully responsible for ensuring the accuracy of the information provided during registration. win4u reserves the right to request additional verification at any time to confirm your identity, particularly before processing your first withdrawal or when unusual activity is detected on your account.

Win4u supports a variety of deposit methods popular among Malaysian players. All deposits must be made using a payment method registered in your own name. win4u does not accept third-party deposits under any circumstances.

Deposit methods accepted by the win4u platform include:

• FPX (Financial Process Exchange) — direct transfer from local banks
• DuitNow — instant payment via phone number or IC number
• Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, and all major Malaysian local banks
• Touch 'n Go eWallet, Boost, GrabPay, and other supported digital wallets
• International bank transfers for accounts outside Malaysia

Deposits are typically credited to your win4u account within minutes of a successful transaction. If your deposit is not received within 30 minutes, please contact our support team with valid proof of payment. win4u is not responsible for delays caused by technical issues on the part of the bank or payment provider.

Withdrawals from your win4u account are subject to certain terms and procedures designed to ensure the security and legitimacy of every transaction. Withdrawals may only be made to a bank account or digital wallet registered in the same name as your win4u account.

• The minimum withdrawal amount is RM 50 per transaction
• The maximum daily withdrawal limit is RM 50,000 for standard accounts
• VIP members enjoy higher withdrawal limits depending on their membership tier
• The first withdrawal requires successful identity verification (KYC)
• Withdrawals are processed within 15 minutes to 24 hours depending on the method and time of request

Win4u reserves the right to delay or place a hold on withdrawals where there is suspicious activity, outstanding KYC verification requirements, or an active bonus balance that has not yet fulfilled the specified wagering requirements.

If your account shows unusual withdrawal patterns or there is suspicion that funds in the account originate from unlawful activity, win4u reserves the right to conduct an internal investigation and place a hold on withdrawals until the investigation is complete. This process is carried out solely to protect the security of your account.

Win4u offers a wide range of bonuses and promotions to both new and existing members. All bonuses offered are subject to wagering requirements that must be met before any winnings derived from a bonus can be withdrawn.

• Welcome bonuses typically carry a wagering requirement of 20x to 30x the bonus value
• Each game contributes a different amount towards fulfilling the wagering requirement
• Video slots typically contribute 100% while table games contribute at a lower rate
• Bonuses have a set validity period — expired bonuses cannot be reinstated
• One promotion cannot be combined with another unless explicitly stated otherwise

Win4u reserves the right to cancel or modify any bonus at any time if there is evidence of abuse, fraud, or attempts to exploit the bonus terms. win4u's decisions on all bonus-related matters are final.

All games available on the win4u platform use a Random Number Generator (RNG) that has been verified and certified by independent international audit bodies. This ensures that every game outcome is entirely random and cannot be manipulated by any party, including win4u itself.

Players must comply with the following rules when using the win4u platform:

• The use of any software, scripts, or automation tools during gameplay is strictly prohibited
• Collusion or cooperation with other players to manipulate the game system is strictly prohibited
• Exploiting any bugs or technical vulnerabilities in the system is strictly prohibited
• Every player is responsible for understanding the game rules before placing any bets
• Game results determined by the system are final and non-appealable

In the event of a technical disruption during a game session, win4u will endeavour to restore the game to the last state recorded by the system. However, win4u is not liable for any losses arising from technical disruptions or internet disconnections on the player's end.

As part of win4u's commitment to anti-money laundering (AML) compliance and player protection, win4u conducts a Know Your Customer (KYC) process for all members.

Documents that may be required for the KYC process include:

• Valid national identity card (MyKad) or passport
• Proof of current address such as a utility bill or bank statement within the last 3 months
• Screenshot or statement of the payment method used for the deposit
• A selfie with your identification document if required for additional verification

Win4u will endeavour to process KYC verification within 24 to 48 hours after all required documents are received. Withdrawals will be placed on hold until the KYC process is complete for users who have not yet completed verification. All personal information collected through the KYC process is stored securely and protected in accordance with win4u's Privacy Policy.

Win4u reserves the right to suspend or close any user's account at any time in the event of a breach of these terms and conditions. Common reasons for account closure include:

• Multiple account registrations or the use of false identities
• Fraud, money laundering, or criminal activity
• Bonus abuse or attempts to exploit the system
• Use of automation software or fraudulent methods in gameplay
• Attempts to gain unauthorized access to the win4u system
• Abusive or threatening behaviour towards win4u staff

Players may also request voluntary account closure at any time by contacting our support team. If there is a valid balance in your account at the time of voluntary closure, win4u will process the withdrawal of that balance once all required checks have been completed.

Win4u values the privacy of every user on our platform. All personal data collected during registration and platform use is managed in accordance with win4u's separate Privacy Policy. By using the win4u platform, you consent to the collection and processing of your personal data in accordance with that Privacy Policy.

Win4u will not sell, rent, or share your personal data with third parties for marketing purposes without your consent. Your data may be shared with selected third parties solely for the purposes of payment processing, identity verification, and legal compliance requirements.

Win4u is not liable for any financial losses incurred by players as a result of game outcomes, losing bets, or changes in fortune during play. All games on the win4u platform involve financial risk and players are solely responsible for their own betting decisions.

Win4u's liability limits include but are not limited to:

• Indirect, consequential, or exemplary damages arising from use of the platform
• Damage or loss resulting from service interruptions or scheduled system maintenance
• Damage or loss resulting from cyberattacks or security breaches beyond win4u's control
• Loss of anticipated profits or missed opportunities

Under no circumstances shall win4u's maximum liability to any user exceed the total amount deposited by that user in the 30 days preceding the event giving rise to the claim.

Win4u reserves the right to modify, update, or replace any part of these terms and conditions at any time at our sole discretion. Any significant changes will be communicated to registered members via email or in-platform notification at least 7 days before the amendment takes effect.

It is your responsibility to review these terms and conditions periodically to ensure you are always aware of the latest version in effect. The date of the last update will always be displayed at the top of this document for your reference.

Continued use of the win4u platform after any amendments to the terms take effect constitutes your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account and request a withdrawal of any valid balance.

These terms and conditions are governed and interpreted in accordance with the laws of the jurisdiction where win4u is registered and licensed. Any dispute arising from or related to the use of the win4u platform shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, the relevant party may refer the dispute to binding arbitration in accordance with mutually agreed international arbitration procedures. The arbitration decision is final and binding on both parties.

Players with complaints regarding the win4u platform are encouraged to contact our support team first. We are committed to addressing every complaint fairly and within a reasonable timeframe. For more information on responsible gaming and available support, please visit the Responsible Gaming us.